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ASDC-007: Avaya Aura Contact Center Orchestration Designer Scripting ASDC-009: Avaya Oceana for Developers ASDC-010: Avaya Workspaces Framework ASDC-011: Creating Avaya. 2. This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. Supervisors can choose to display the information in grid format or report layout. A . By year end 2024, 55% of contact center providers will enable the development of an enhanced customer profile that will enable a more. Start – Run ‘Taskschd. 0 o Asterisk R16 1 J169/J179/J189 IP Phone are supported with CC Elite. Additional reporting is available optionally with Avaya Call Management SystemGlobal VP, Experience Platform Solution Sales. 4 lineup to Avaya Contact Center Select 7. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. “Avaya surpassed my expectations, I thought it would take months to implement the solution, but we were up and running in a matter of weeks,” says CEO Nick Grey. Products & SolutionsPreparing the Database Integration Wizard. Chapter 5, “ACD-Specific Interpretation of Unified ICM Data” Discusses the issues you might face when you attempt to compare the Unified ICM database reporting elements and Aura Contact CenterOrganizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. 0: March 19, 2017. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance. Salesforce Service Cloud and examine their overall scores (7. 3. The modules are E-mail Manager with Click-to-Call. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Avaya Aura® Contact Centre CCMS / CCT / CCMA R6. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. Product Features. 5get more information. Net, CCT Open Interfaces and CCMS Programming SDKs. 3. If you are using Avaya Aura® Contact Center High Availability, enter the Active, Standby, and Managed IP addresses of the CCMA servers. 2. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. Avaya and Microsoft expand partnership by pairing CCaaS with Azure to provide more options to increase productivity and customer engagement by accelerating digital transformation initiatives in. See readme with the application zip file for further information. Mitel MiVoice Connect. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. 1. 4 / 8. B The active and standby servers must be in the same. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. 7 Avaya Aura® Application Enablement Services (AES) 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 4 and higher. 78200X Exam Torrent - Avaya IP Office™. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. J189 IP Phones used with Avaya Aura®, Avaya IP Office™, and select OpenSIP platforms. Release 10. Doc ID : SOLN223888: Version: 1. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Overview. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. 1. Why Do I Need an SBC PacketBase, Inc. Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low. The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web. onwards. ) A. Underlying communications infrastructure can be provided by the Avaya Aura Platform. 1. 0. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. By Request. Deliver great experiences with Avaya Experience Platform. Avaya Contact Center Select Release 7. Since Contact Center Server codes have not changed, select CallPilot and enter the ELAN network interface IP Address of Avaya Messaging. Easy to share and access through web, Comstice Wallboard mobile app and desktop ticker. 07 April 2022. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. 2 Administrating Avaya Aura® Call Center Elite - Basics. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Full-Time. step 17 on page 76. 0. Topic 3: Describe the installation process and prerequisites for Avaya Aura? Call Center Elite Multichannel. ACCS Release 7. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya Call Reporting. Run the Avaya Aura Call Center Elite Multichannel Desktop. 1 On Azure. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. 0. 44 3. The Web services allow third-party applications to access e-mail contacts received into monitored mailboxes and route them to third-party desktops, from where they can be accessed by agents. 1 Part 1 & 2 22710W 3 Hours WBT New LAST MONTH(S) UPDATES Supporting and Implementing Avaya Contact Center Select R7. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. The interface allows integration of customer Web. Learn more and download the sample application. Comstice can integrate Avaya AACC database, collect and report data as real-time. Enterprise level reporting solutions designed specifically for Avaya Aura (AACC) users, providing the comprehensive reporting tools agents and managers are requesting. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. 0 and Avaya Contact Center Select (CCS) Release 7. 1. In the Create New Data Source window, select InterSystems ODBC as the driver, and click Finish. When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. Find hidden reports in the AACC RCW. Dell PowerEdge 1950 Avaya Media Server R7. msc’ set to run during your installation maintenance window. 0) Implementation Exam. Configuring Avaya Aura® Communication Manager and Avaya Call Management System Release 16. 0 bridges gaps between legacy and. 1 Using Avaya Workspaces® for Elite with Proactive. 0. 2 software are supported on: • Avaya Aura® Platform 8. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenance Avaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedAvaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. 0) was issued in August 2018. Last Name. October 21, 2015. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. x. Expand with innovative capabilities that deliver results. October 2019 Installing Avaya Aura® Call Center Elite Multichannel 22 Comments on this document? [email protected] Call Center Elite Multichannel Desktop installation. 2 Days ILT/VILT. If you are moving from an Avaya Aura Contact Center 6. Revolutionize yours with Avaya’s cloud contact center solution. Updated Date Nov 20,2023. Learn more and download the tutorial. Aura Waterfront Restaurant + Patio is a globally-inspired share. This video shows you how to create the Agent Performance Report for your Contact Center. Avaya Contact Center Select uses the IP Office Platform to provide its real-time communications platform. IP Office. Avaya Contact Center Select Release 7. Avaya Contact Center Select Release 7. Release 7. Sydney – March 22, 2023 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has today launched the Avaya Experience Platform (AXP) in Australia and New Zealand (A/NZ) to deliver flexible and productive hybrid work for employees and create seamless experiences for customers. 1 vs. 66 questions. Avaya Agent for Desktop is a client application for contact centers. 2 July, 2015 Center and Avaya Center Select P a g e 1. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 0. Overview of Third-party Interfaces (7 minutes) 3. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. The release is a variant of Avaya Aura Contact Center Release 6. Real-time and historical data are easily. 2. Remember to select the software that best addresses your most urgent needs, not the application with the higher number of features. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. D . Lab 6: Contact Center Multimedia Email. 3312 Exam Torrent - Avaya Aura® Contact Center Administration Exam. 2. Under Server Mode Configuration, select Switchover. The Avaya Contact Center Select Implementation and Maintenance Exam (78950X) is a requirement to earn the ACSS - Avaya Contact Center Select credential. This is the latest release of Contact Center Select, and is recommended for new development. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. Salesforce Avaya Integration overview. 1 21150W 1 Hour. Avaya Enterprise Cloud™ is an all-in-one dedicated cloud communication and collaboration solution that helps creating effortless and complete customer or constituent and employee experiences. 0 or higher), Avaya Aura Contact Center (version 7. See readme with the application zip file for further information. Experienced VOIP Network Engineer with a demonstrated history of working in the information technology and services industry. This document contains information about creating Avaya Contact Center Select real- time and historical reports. Avaya Contact Center Select Release 7. Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 2 with AMC Technology Contact Canvas Agent 2012 (Salesforce. Avaya Aura Contact Center : Procedure to bring the AACC server box up and make it functional following a power outage. 4. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Topic 4: Backup and restore the Call Center Elite. 4 lineup to Avaya Contact Center Select 7. 0. Powered by Zoomin Software. Link disclaimer Avaya is not responsible for the contents or reliability of any linked This document contains information and procedures to configure the users, skillsets, and contact center configuration data. 1 is the final IP Office Contact Center software release. 4 lineup to Avaya Contact Center Select 7. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. If you are moving from an Avaya Aura Contact Center 6. 4 lineup to Avaya Contact Center Select 7. If you want to validate your skills with Avaya Aura Contact Center Design certification, you need to select our accurate study material to. Release 7. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. All through a beautifully simple and seamless integration between CRM. vaya Aura® Call Center Elite Implementation+Exam Dumps. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. PKR Pakistani rupee. 2. Avaya Aura Contact Center Manager Server Open Interfaces Latest Release: 7. The Web service allows working with agent records outside of Avaya Interaction Center Manager, to perform tasks such as importing agents from external. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. We work with academic institutions, corporations, and professional associations to translate. 3. . WebLM OVA must deployed with the Disk Format – Thick Provision Lazy Zeroed. 0 Voluntary Product Accessibility Template (VPAT) Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya Contact Center Select. 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. Powered by Zoomin Software. msi installer. This is the first release of Avaya Contact Center Select. It supports agents using voice, email, web chat, text messaging and fax. 1 Avaya Port Matrix: Center 6. you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. 3. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Avaya Experience Platform is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open Contact Center as a Service (CCaaS) architecture with scalability, security, and in-depth analytics across the customer journey for a simple and flexible cloud experience. 2. A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. For more details please contact. x. The Admin Center uses a unique account ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. 1. 43 3. productivity and compliance, but that their current system doesn't provide away to. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. Avaya Aura Suite Licensing provides simpler purchase options for Avaya Aura customers. Corporate email. If you are moving from an Avaya Aura Contact Center 6. Avaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. 8 score, while Avaya Aura Call Center Elite has a score of 7. 17. msc’ set to run during your installation maintenance window. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs. ) 7. ) A. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MINDThis tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. 02 10. Scroll to “Signaling” in the Administration menu, press “Select” softkey, press the “Change” softkey until “H. Administering Avaya Contact Center Select Release 7. See readme with the application zip file for further. 03. 7 Avaya Aura® Application Enablement Services (AES) 7. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. EDUC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Procedure 1. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MIND Release 7. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Avaya Aura Contact Centre Select Certified for IP Office Design bespoke Contact Centres, working as Pre-Sales Consultancy for the design of customer with regards to Callflows, reports, Contact Centre configuration Deliver system installations/upgrades with accompanying methodology and test documentationAvaya Aura Contact Center 7. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. From Avaya Aura 6. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. 1. onwards. This video shows you how to create the Agent Performance Report for your Contact Center. Product Overview. Post that this is an in place direct upgrade to 6. Development Tools & Configurations. 17 Reviews. • Avaya Aura® Call Center Elite 8. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. 1. Additional information about the EoS can be found here . 1. h> #include <nirtdapi. x. 2. 6 Upgrade and Migration Guide. 1 releases issued to date. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedStarting in Release 7. Avaya Aura Contact Center 7. Overview. If you are moving from an Avaya Aura Contact Center 6. Avaya Contact Center Select 7. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. Run the Avaya Aura Call Center Elite Multichannel Desktop. Comstice can integrate Avaya AACC database, collect and report data as real-time. Gtech was able to quickly deploy its 57-seat IP Avaya Contact Center Select (ACCS) without any customer disruption. While preserving investments in Elite voice-based call center capabilities, businesses can add intelligent routing of email, web chat, SMS text, IM, fax and scanned documents for agent handling. Deliver great experiences with Avaya Experience Platform. 6. 1) was issued in August 2022. 1. 00 pm. 1 in December 2021, with this release some of the common terms. onwards. You tell him that the offer is tailored to provide rapid deployment targets. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. Exam Code: 78950X. Avaya Contact Center Select Implementation and Maintenance Exam. on page 76. 3 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Aura®ontact enter. For more details please contact. Course code: 78201V. 0. Select 0-19 20-49 50-99 100-249 250-999 1000-1999 2000-4999 5000-19999 20000+. 2. The Agent Open Interface is a SOA-modeled API hosted on CCMM. In a contact center, it is often desirable to associate a piece of data with a specific call. 4. Learn more and download the sample application. Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. Here, we’re going to. loading. 0: Status:. 9. 6 Upgrade and Migration Guide . 0 and later is available in Germany only. 3. 1 was made generally available in October 2020. This sample application demonstrates how to use Avaya Experience Portal from within an. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. Mitel MiCloud Connect. 4. 6 score, while Avaya Aura Call Center Elite has a score of 7. Hosted. Avaya is also a MITRE-recognized CVE Numbering Authority (CNA). msc’. The following document provides a cross-reference of functionality provided in the Avaya AuraTM Contact Center (AACC) Communication Control Toolkit (CCT) Service Oriented Architecture Open Interfaces (SOA-OI) with the standard CCT . This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Excellent 78950X Dumps Questions Avaya 78950X Exam Dumps V8. Aura® Experience Portal to the contact center enables customers to complete part or even the entire call using touch tones or speech recognition to get information, such asWest Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. Updated : Nov 14,2023. Voice processing resource acquisition summary. AVAYA CONTACT CENTER SELECT. The primary learning objectives of the Avaya Aura Contact Center Administration course are to equip participants with comprehensive knowledge and understanding of system administration and maintenance for Avaya Aura Contact Center. 3, Avaya Aura® System Manager 8. See full list on devconnectprogram. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. 7492X . 46 18 0W | Avaya Contact Center Select for Sales Page 3 Employees are Brand Ambassadors Top Three Challenges Sources: ) Of employees say desktop tools are not effective 84 % Average number of screens navigated to serve customers 8. Avaya Contact Center Select contains a SIP Gateway Manager (SGM) component which is the callThe Avaya IP Office Contact Center provides a full end-to-end customer experience solution for modern businesses. The document has moved here. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. x you must use the version of the Patch Scanner published in the 7. 7)Avaya Contact Center Select Implementation and Maintenance Exam . 7392X . 1 77600V 24 Hours ViLT Updated 7. 1. 0. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. 9 and 3. AVAYA CONTACT CENTER SELECT. Additional reporting templates and Report Creation Wizard tool. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. Avaya Contact Center Select (Legacy) 4. 0. 4. Timings 10. Post that this is an in place direct upgrade to 6. I bring to the table a genuine passion for learning and implementing cutting-edge AI technologies, particularly Generative AI, and a wealth of experience in the Contact Center and Communications Arena across diverse roles, applications, and systems. 1. 0 / Avaya Contact Center Select 7. . Avaya Aura Solution for Midsize Enterprise (Legacy) 3. Avaya Converged Platform Integration Exam . System administrators and contact center supervisors. Read our Cloud Contact Centre brochure in the assets library below. The Agent Open Interface is a SOA-modeled API hosted on CCMM. [4] [5] [6] In 2019, the company. 1. This document contains information about creating. x Release Notes document. 2. 16. If you select only one table, skip to . Sales Avaya Aura Contact Center In today’s environment market circumstances and customer needs are constantly evolving. AVAYA Cloud office has reduce our Telecom costs by 25%. Similar to the Aura platform, NeXorce obtains comprehensive real-time data through a multicast stream; Skillset, Application and Agent data can all be retrieved with. Suites are available in two levels: • Core: includes the complete Avaya Aura Platform of Communication Manager,Up-to-Date Avaya Aura Contact Center Design exam questions to obtain Avaya certification. step 9 on page 76; otherwise click Next. 0. Avaya Aura Contact Center 7. Consumers today are demanding more efficiency and immediate responses in every interaction with product and service vendors. 1 Technical Delta For Call Management System 21280W 1. After completing this tutorial, the developer will be. This document provides information and procedures for agents who use the. ASAC-028: Avaya Contact Center Select Administration ASAC-029: Avaya Control Manager R9 Administration ASAC-030: Avaya Cloud Office Administration. . 77 Course Code 0362. 0 / Avaya Contact Center Select 7. For CCT SOA Web services, check the 'CCT console' for the ports. 1. 4 Issue 1. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. On the other hand, a. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). Overview. 7 Center Manager Server (CCMS) Center and Avaya Center Select P a g e 43. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 4 more products; Unified Communications as a Service, Worldwide. Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya. 08 April 2022. For more details please contact. C . 5K views•40 slides. 1. Which feature of Avaya IX TM Workforce Engagement Select would enables them to. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. Avaya Aura Contact Center Release 6. Options for your role, industry, solution, or current skill level. 78950X .